Customer Assurance

Shared Responsibility Model

Clear accountability between Synapse Cyber and customer organizations.

Synapse Cyber Responsibilities

Platform security architecture, tenant-aware authorization, secure application changes, infrastructure configuration, service monitoring, backup processes, vulnerability response, and protection of internal administrative access.

Customer Responsibilities

User lifecycle management, least-privilege role assignment, strong authentication, endpoint security, lawful and appropriate data submission, review of reports, and timely response to recommendations and account alerts.